Return & Warranty Policy

Effective Date: January, 2025

Welcome to PeriPeri. We are committed to providing high-quality products and reliable after-sales support. Please read our Return & Warranty Policy carefully before making a purchase.

1. Return Policy

7-Day Replacement for Manufacturing Defects

If your product has a manufacturing defect or arrives damaged, please contact our support team within 7 days of delivery.

To process your request, we may require:

• • Order ID or Invoice

• • Product serial number (if applicable)

• • Photos or videos showing the issue

• • Complete product with original accessories and packaging

After verification, we will arrange a replacement or another suitable resolution as applicable.

Returns Are Not Accepted For

• • Physical or accidental damage

• • Water or liquid damage

• • Improper installation or misuse

• • Unauthorized repair or modification

• • Normal wear and tear

• • Damage caused by power fluctuations, fire, natural disasters, or external factors

• • Products returned without all original accessories (where applicable)

2. Warranty Policy

All PeriPeri products are covered by a limited warranty against manufacturing defects. The warranty period begins from the original date of purchase.

Warranty covers:

• • Manufacturing defects

• • Internal hardware failures under normal usage

• • Repair or replacement of defective parts, at PeriPeri’s discretion

Warranty does not cover:

• • Consumable parts

• • Cosmetic damage

• • Damage caused by misuse, negligence, accidents, improper installation, unauthorized modifications, or use contrary to the product manual

• • Damage resulting from incompatible accessories or power supplies

• • Products with removed, altered, or unreadable serial numbers

3. Thermal Print Head Care & Maintenance

To ensure the best print quality and maximize the life of the thermal print head, please follow these maintenance guidelines:

Regular Cleaning

• • Clean the print head regularly using medical-grade Isopropyl Alcohol (IPA 90% or higher) and a soft cotton swab or lint-free cloth.

• • Clean the print head after every 30 minutes of continuous printing, or more frequently in dusty environments.

• • Allow the alcohol to dry completely before switching the printer back on.

Protect from Dust

• • Keep the printer in a clean, dry, and dust-free environment.

• • Close the printer cover properly when not in use.

• • Prevent dust, paper particles, adhesive residue, and other foreign materials from entering the printer.

Use Recommended Media

• • Use only high-quality Direct Thermal (DT) labels or thermal receipt paper recommended for your printer.

• • Low-quality media may leave residue on the print head, resulting in poor print quality and reduced print head life.

Avoid Physical Damage

• • Never use sharp objects, metal tools, or abrasive materials to clean the print head.

• • Do not touch the print head directly with your fingers, as oils and contaminants can reduce printing performance.

• • Do not print if labels or paper are jammed inside the printer.

Proper Usage

• • Avoid operating the printer in excessively hot, humid, or dusty environments.

• • Ensure the media is loaded correctly to prevent unnecessary friction on the print head.

• • Switch off the printer before performing any cleaning or maintenance.

Important: Failure to perform regular maintenance or damage caused by dust, adhesive residue, improper cleaning methods, poor-quality media, misuse, or physical damage is not covered under the Print Head Warranty.

3. Thermal Printer Print Head Warranty

The print head of all PeriPeri Thermal Receipt & Label Printers is covered by a limited warranty of up to 50 km of printing at the lowest print density or 3 months from the date of purchase, whichever occurs first.

The print head warranty does not cover:

• • Scratches caused by labels or foreign objects

• • Damage due to poor-quality media

• • Damage caused by incorrect cleaning or maintenance

• • Wear resulting from high print density or heavy-duty commercial usage beyond recommended operating conditions

4. Doorstep Warranty Service

For eligible products under warranty, PeriPeri may provide doorstep pickup and return service, subject to service availability in your location.

After the product reaches our service center:

• • It will be inspected by our technical team.

• • Warranty eligibility will be verified.

• • If covered under warranty, the product will be repaired or replaced at no service charge.

• • If the issue is not covered under warranty, a repair estimate will be provided before proceeding.

5. Customer Responsibilities

Customers are responsible for:

• • Backing up any important data before sending products for service.

• • Packing the product securely to prevent transit damage.

• • Providing accurate contact and shipping information.

6. Limitation of Liability

PeriPeri’s liability under this warranty is limited solely to the repair or replacement of the defective product or defective part. PeriPeri shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

7. Warranty Claim Process

To request warranty service, please provide:

• • Order ID or purchase invoice

• • Product model

• • Serial number (if available)

• • Detailed description of the issue

• • Clear photos or a short video demonstrating the problem

Our support team will review your request and guide you through the warranty process.

8. Policy Updates

PeriPeri reserves the right to modify or update this Return & Warranty Policy at any time without prior notice. The latest version will always be available on our official website.

Thank you for choosing PeriPeri. We appreciate your trust and remain committed to delivering quality products and dependable customer support.